Chashni Restaurant – Shipping & Return Policy

Delivery Services

We offer both delivery and takeaway services for all orders.

Delivery Areas

We deliver to the following Melbourne suburbs and surrounding areas:

  • Melbourne CBD
  • Southbank
  • South Yarra
  • Richmond

Delivery Times

We deliver orders from Monday to Sunday, between 12pm and 10pm.

Delivery Fees

Delivery fees are as follows:

  • Free delivery for orders over $50
  • $10 delivery fee for orders under $50

Order Processing

We typically process and dispatch your order within 24 hours.

Return Policy

If you’re not satisfied with your order, we’re happy to help! Please contact us within 24 hours of receiving your order.

To initiate a return, please email us at info@chashnirestaurant.com with the following information:

  • Your order number
  • Reason for return
  • Whether you’d like a refund or replacement

We will process your refund within 5-7 business days of receiving the returned item(s).

Please note that we cannot accept returns on perishable items or orders that have been customized.

Refund Policy

For your reference, here are the details of our refund policy:

  • Refunds will be issued in the original form of payment.
  • Refunds will include the full amount paid for the item(s) plus any original shipping costs.
  • We will process your refund within 5-7 business days of receiving the returned item(s).

Exchange Policy

If you’d like to exchange an item, please contact us within 24 hours of receiving your order. Please email us at info@chashnirestaurant.com.

Please note that we cannot exchange perishable items or orders that have been customized. Exchanges are also subject to availability of the requested item.

Cancellation Policy

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, please note that we may not be able to cancel orders that have already been processed or dispatched.

Contact Us

If you have any questions or concerns about our Shipping & Return Policy, please contact us at: